Velotric Warranty
& Local Service
Our Support That
Keeps You Riding
Ride for Years—We Have You Covered Locally.
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With Velotric’s industry-leading warranty and our exclusive local Velotric Showcase Center eBike service support, your eBike investment is fully protected. When you purchase from the Showcase Center, you gain a dedicated local partner for all your maintenance and warranty needs.
Velotric Manufacturer Warranty Coverage
Velotric warrants its electric bikes against defects in materials and workmanship for 2 years, beginning on the original date of delivery to the first purchaser.
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Summary of Key Points:
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Warranty period applies when the eBike is used under normal conditions and maintained properly.
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Additional services such as the “Velotric Care Multi-Year Plan” are available for extended coverage directly through Velotric. Contact us for details.
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Buyer forums frequently report positive experiences with dealer support when claims are needed, highlighting Velotric's commitment to quality.
What Our Local Warranty
& Service Offers
As your authorized local dealer, the Velotric Showcase Center provides essential services unavailable through online-only purchases:
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Our Free 1 Year Labor Warranty: is included with your purchase. Ride worry free!
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Free Professional Assembly and Setup: Included with your purchase.
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Local Service Intake: We handle all manufacturer warranty issues directly.
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Pickup & Delivery: Available within our 20-mile zone for warranty-related concerns, minimizing your hassle. A charge based upon distance does apply.
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Transparent Explanation: Clear, upfront details on Velotric warranty coverage, exclusions, and the expected claims process.
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Routine Maintenance and Upgrades: We service and handle all non-warranty work, such as flats, tire changes and tune-ups, at standard local rates.
How to Handle a
Warranty or Service Issue
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When you have a concern, you only need to contact us—we handle the complexity for you:
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Contact Us: Reach out via phone or website with your bike details (model, purchase date).
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Claim Initiation: We initiate the claim with Velotric (if manufacturer coverage applies) or handle the local labor portion ourselves.
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Part Coordination: If a part is defective under warranty, Velotric ships the replacement part directly to us.
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Repair & Update: We coordinate the repair or replacement, arrange pickup or delivery if needed, and keep you updated every step of the way.
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Important Notes & Exclusions
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The Velotric warranty DOES NOT cover damage caused by misuse, lack of maintenance, unauthorized modifications, or normal wear and tear (like brake pads or flat tires).
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Ensure you register your bike with Velotric and keep your purchase documentation; this is critical for claim validity.
Why Local Service Matters
for Your Confidence
Choosing our local center ensures total peace of mind:
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Local Support: You are not dealing with shipping heavy bikes overseas or facing long delays. You have a local partner.
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Transparent Process: No hidden fees, no surprises, and clear explanations of the process.
Confidence to Ride: When you know your investment is taken care of by local professionals, you ride freer and longer.
Need Service or Warranty Support?